Terms and Conditions
Last updated: 16 July 2026
These terms apply to digital services supplied by DIGIFY IT LTD, a private limited company registered in England and Wales under company number 16944733 ("Digify It", "we", "us" or "our"). They should be read with the quote, statement of work or other written proposal accepted by the client.
1. Scope and order of documents
These terms cover services such as websites, web applications, visual identity, SEO, maintenance, hosting or deployment support, server and API work, chatbots and automation. The accepted quote defines the project-specific scope, deliverables, timetable and commercial terms.
If there is a conflict, the accepted quote takes priority for project-specific matters, followed by these terms. Mandatory consumer rights always take priority where they apply.
2. Quotes and contract formation
Website descriptions and initial discussions are invitations to request a quote, not binding offers. A contract is formed when the client accepts a written quote or proposal in the manner stated in it and any required initial payment is received.
Unless the quote says otherwise, a quote may be withdrawn or revised before acceptance. Work outside the agreed scope requires written approval and may result in a revised price or timetable.
3. Prices and payment
The price of each project is set out in the accepted quote. The quote also states any deposit, milestones, recurring charges, expenses, applicable taxes, payment method and due dates. No price or payment schedule displayed elsewhere on this website overrides an accepted quote.
Invoices must be paid by the due date stated on the invoice or quote. Where permitted by law, we may pause work or access to unpaid deliverables after reasonable notice and may claim statutory interest and reasonable recovery costs on overdue business invoices.
4. Client responsibilities
The client must provide timely instructions, approvals, access and accurate materials needed for delivery. The client confirms that it has the right to use all text, images, data, software, trademarks and other materials it supplies.
Dates may move where information, access, content, approval or payment is delayed. We are not responsible for errors, delay or additional work caused by inaccurate or incomplete client materials.
5. Delivery, review and changes
Delivery dates are estimates unless the quote expressly makes a date binding. The client must review deliverables within the review period stated in the quote, or otherwise within a reasonable period, and provide one consolidated response.
A change to scope, assumptions, integrations, content volume or approval rounds may require a written change request. We will explain any material effect on price or timing before carrying out chargeable additional work.
6. Intellectual property
The client keeps ownership of materials it supplies. We keep ownership of pre-existing methods, know-how, templates, reusable code, tools and third-party materials. Subject to full payment, the client receives the ownership or licence expressly described in the accepted quote for final bespoke deliverables.
Drafts, rejected concepts and working files are not transferred unless the quote expressly includes them. Open-source and third-party components remain governed by their own licences and terms.
7. Third-party services
Domains, hosting, fonts, plugins, platforms, APIs, payment providers and other third-party services may have separate charges and terms. Unless the quote says otherwise, the client is responsible for maintaining accounts, licences and subscriptions held in its name.
We are not responsible for a third party's outage, policy change or discontinuation, but will take reasonable care when selecting and integrating services within the agreed scope.
8. Confidentiality and data
Each party must protect confidential information received for the project and use it only for the contract. This does not apply to information already public through no breach, lawfully known, independently developed or required to be disclosed by law.
Personal data is handled as described in our Privacy Policy. If a project requires Digify It to process personal data on the client's behalf, the parties will agree any additional data-processing terms needed for that work.
9. Cancellation and termination
Either party may terminate for a serious breach that is not remedied within a reasonable written cure period, or immediately where the other party becomes insolvent or continued work would be unlawful. Project cancellation, sums due and eligible refunds are addressed in the accepted quote and our Cancellation and Refund Policy.
On termination, the client must pay for work properly performed and non-cancellable commitments made up to the termination date. Any clauses intended to survive termination, including confidentiality, payment, intellectual property and liability clauses, continue to apply.
10. Consumer cancellation rights
If the client is a consumer and enters into a distance contract, a statutory 14-day cancellation right may apply. If the client expressly asks us to begin during that period, the client may have to pay a proportionate amount for work completed before cancellation. The right may end once a service is fully performed, or for digital content once supply begins, where the legally required express consent and acknowledgement have been given.
Nothing in these terms limits rights that cannot lawfully be excluded. Details and a model cancellation notice are available in our Cancellation and Refund Policy.
11. Quality, corrections and warranties
We will provide services with reasonable care and skill. The quote may define a testing, correction, support or warranty period. This does not cover client or third-party changes, misuse, unsupported environments, missing renewals, or work outside the agreed scope.
12. Liability
Nothing excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer remedies. Subject to that, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was made.
For business clients, our total aggregate liability arising from a project is limited to the amount paid or payable for the service giving rise to the claim, unless the accepted quote states a different reasonable limit. The client remains responsible for appropriate backups, business decisions and final approval before publication or deployment.
13. Events outside reasonable control
Neither party is responsible for delay caused by events outside its reasonable control. The affected party must notify the other and take reasonable steps to reduce the effect. Payment remains due for services already supplied.
14. Law and disputes
The parties should first try to resolve a concern in good faith by emailing info@digifyit.co.uk. These terms are governed by the law of England and Wales, and its courts have jurisdiction, except that consumers retain any mandatory rights and access to courts available under the law of their country of residence.
15. Supplier details
DIGIFY IT LTD, company number 16944733. Registered office: Suite 1, 2 Britannia Street, Leicester, England, LE1 3LE. Email: info@digifyit.co.uk.